Please navigate to our Returns Center here and fill out the form.Ģ. As long as your return adheres to the above criteria, you can navigate through our online return portal to process your return and create a shipping label.ġ. If we are unable to contact you within 14 days of us informing you that your return has been rejected the product will be recycled or donated.Ĭanadian Online Returns - All Canadian orders are eligible for $15 flat-rate return shipping amount that will be deducted from your refund once the item(s) are back in our possession. The customer can then choose from the following options: If your order is deemed unfit for return because it is not in its original selling condition, we will notify you to let you know that no refund will be issued. Old Faithful Shop reserves the right to reject returns that do not meet this criteria. Must include original packaging and be in new condition: Items returned to us must be in their original packaging and in a re-sellable condition. Items ineligible for return include Food Items, Plants, Special Order Items and Sale items. Within 30 Days - It is our hope that you're completely satisfied with your order, but in the chance that you are not, we will gladly accept returns for a full refund within 30 days of the items being shipped to you. Rates vary depending on size and weight of package. (UPS Express Saver 1-3 Business Days).Rates vary depending on size and weight of package. (UPS Express Saver 2-3 Business Days).Delivery time is approximately 2-6 business days. Canadian orders are shipped using a trackable UPS Standard shipping service from Vancouver, BC.Delivery time is approximately 3-6 business days. No duties or additional taxes will be incurred with your order. USA orders are shipped using a trackable UPS Standard shipping.Once your order has been processed we will notify you to let you know your order has shipped and provide the tracking number. Shipment transit times do not include order processing times. $10 Flat Rate Shipping on Orders Under $75Īt Old Faithful Shop we strive to process your order as quickly and carefully as possible within 24 hours.$10 Flat Rate UPS Standard Shipping on Orders Under $75.Orders can be collected in Gastown or Kitsilano 7 days a week during our regular business hours. We will send you an email confirming your items are ready for pickup. Items purchased through our online store can be picked up one of our store locations in Vancouver within 24 hours of purchase. We will contact you prior to delivery to arrange a delivery window time. Items purchased through our online store will be delivered the following business day. We do not deliver on the weekends or on statutory holidays. This service is available from Monday - Friday only. Shipping On Orders Under $50 in the US are $7.We are pleased to offer Local Delivery in Vancouver only ( we do not service West Vancouver, North Vancouver, Burnaby, Richmond or Surrey). The Tawashi brush we sell at is made by the Kamenoko company that has been hand making them in the same traditional way since 1907.įree shipping on orders in the US over $50. Under normal use you should refresh it once a month by giving it a quick bath of hot water and vinegar. Since the brushes are made from natural, biodegradable palm fibers they can be used over and over again. We also keep one near the grill just to scrape off grime on the grill grate before cooking. Use to clean cutting boards, pots, pans and as a vegetable scrubber. They’re also super handy around the campsite. We love the Tawashi brush and how such a seemingly simple item can work so well with cast iron. Just give it a scrub with some soapy water and it comes right off and ready to re-season. In addition to cleaning pie irons, we find that the Tawashi brush works great for scrubbing off surface rust on that pie iron that you left outside in the rain. Made from natural palm fibers that are tightly wound together to form a strong yet gentle brush that removes stuck on food particles without taking affecting your seasoned iron. The perfect scrubbing tool for pie irons and cast iron cookware is a traditional Japanese Tawashi brush.
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